Terms & Conditions

Terms & Conditions

Welcome to Paw Verse USA. By accessing or using our website (the “Site”) and purchasing products from us, you agree to the following Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By visiting our website, placing an order, or using our services, you confirm that:

  • You are at least 18 years old

  • You agree to all terms stated here

  • You will comply with all applicable U.S. laws

If you do not agree with any part of these terms, please do not use our website.

2. Use of Our Website

You agree NOT to:

  • Use our website for illegal purposes

  • Attempt to access secured sections without authorization

  • Copy, modify, or distribute our content without permission

  • Use bots, scripts, or automated tools for purchases or data scraping

We reserve the right to refuse service to anyone at any time.

3. Product Information

We aim to provide accurate product descriptions and images. However:

  • Colors may vary slightly due to device screens

  • Sizes may differ by a small margin

  • Product availability may change without notice

We are not liable for typographical errors or inaccuracies.

4. Pricing & Payments

  • All prices are listed in USD

  • Prices may change at any time without notice

  • We accept major payment methods including Shop Pay Installments

  • You agree to provide accurate billing information

Fraudulent or unauthorized transactions will be reported.

5. Order Acceptance

We reserve the right to:

  • Reject any order

  • Cancel orders due to errors

  • Limit the quantity of items purchased

  • Request identity or payment verification

If your order is canceled, you will be notified via email.

6. Shipping & Delivery

By placing an order, you agree to our Shipping Policy.

Key points:

  • Delivery time is 12–18 business days

  • Processing time is 1–3 business days

  • Customers must provide correct shipping details

  • Paw Verse USA is not responsible for lost packages due to incorrect addresses

Shipping delays caused by carriers, weather, or high-traffic seasons are not our responsibility.

7. Returns, Refunds & Exchanges

By purchasing from us, you agree to our Return & Exchange Policy.

Key points:

  • 30-day return/exchange window

  • Items must be unused, undamaged, and in original packaging

  • Customer mistakes (wrong product, wrong address, wrong variant) are not eligible for refunds

  • Forced or abusive refund demands are not accepted

  • Return shipping cost is the customer’s responsibility unless item is defective

8. Installment Payments (Shop Pay)

If you use Shop Pay Installments, you agree to:

  • Shop Pay’s individual terms

  • Their credit decision process

  • Paying the remaining installments on time

Refunds are applied back through Shop Pay automatically.

9. Limitation of Liability

To the fullest extent permitted by U.S. law, Paw Verse USA is not liable for:

  • Indirect or incidental damages

  • Loss of profits

  • Delays in shipping

  • Misuse of products

  • Data loss, technical issues, or site downtime

Your use of our products and services is at your own risk.

10. Intellectual Property

All content on this website, including:

  • Logo

  • Product descriptions

  • Text

  • Images

  • Graphics

…are the property of Paw Verse USA and are protected by copyright laws.
Unauthorized use is strictly prohibited.

11. Third-Party Services

We work with trusted partners such as:

  • Shopify

  • Shopify Payments / Shop Pay

  • Shipping carriers

  • Marketing platforms

These providers have their own privacy & service policies.
You agree to comply with their terms as well.

12. User Accounts

If you create an account:

  • You are responsible for maintaining its security

  • You must notify us of unauthorized access

  • You agree to provide accurate information

We may suspend accounts for suspicious or harmful activity.

13. Prohibited Conduct

Users may not:

  • Engage in fraud

  • Abuse customer service

  • File false refund claims

  • Spread malware or attempt hacking

  • Harass staff or support agents

Violations may result in order cancellation and legal action.

14. Termination of Service

We reserve the right to:

  • Suspend or terminate your access

  • Cancel orders

  • Restrict future purchases
    without notice if you violate these terms.

15. Changes to Terms

We may update these Terms & Conditions at any time.
Changes take effect immediately upon posting.
It is your responsibility to review this page regularly.

16. Governing Law

These Terms are governed by the laws of the United States.
Any disputes will be handled under U.S. jurisdiction.

17. Contact Information

For questions or concerns regarding these Terms:

📧 support@pawverseusa.com
Paw Verse USA United States